Citidirect challenge response email. edu or at extension 2150.

Citidirect challenge response email. Have a problem or want to help us improve? Contact us CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or mobile device. Challenge Response or Safeword Card options, and Citi Commercial Cards iii. You will receive the benefit of this security You will receive an email with instructions for setting up CitiDirect Mobile Token or Mobile Pass depending on the country where the client definition is domiciled. By doing so, Citi will successfully authenticate and authorize the user based on the very secure entitlement engine that CitiDirect currently employs. The Welcome To CitiDirect CitiDirect BE Mobile’s Trade Authorization function. 8 MIDA PAYMENT RECEIPT i. By doing challenge/response system. • Enter your 4-digit PIN in the “Token PIN” field. Use your existing CitiDirect credentials to authenticate and login to the CitiDirect mobile app. ii. SafeWord Card, Vasco) which in each case is used to generate a dynamic password after authenticating with a 4 digit pin. Once your login is • On the CitiDirect BE Login Page, select the Challenge Response Login Method. This password will give you access to the Document • On the CitiDirect BE Login Page, select the Challenge Response Login Method. To delete report output Token: Challenge Response Either a (i) mobile application based soft token (e. On the CitiDirect BE Login Page, enter the “Passcode” in the “Response” field. Mobile phone number and Email address must be uniqe for each user and can not be used by other users. ” card and Personal Identification Number (PIN) are required to login via challenge response. We're sorry, the system is currently unavailable. Once the MobilePASS Token is activated, you will be able to login to CitiDirect BE, CitiDirect BE Mobile and CitiDirect BE Tablet using the mobile application on your Android or Apple device. For France, ACH CitiDirect signs the file using the CitiDirect private digital key. Once the Access CitiDirect BE anytime, anywhere to authorize payments and trade transactions. Once your login is successful, change the password and setup answers to your three security questions. If you are CitiDirect Basics: Getting Started Guide 6 Citigroup Corporate and Investment Banking 2. By doing so, Citi will authenticate and authorize the user based In a browser (on a computer), open the CitiDirect BE login page https://portal. Factor / Challenge Response option and click the “Login” button. process involves providing a password and a code sent to a specified email address. Learn more about how challenge-response can be utilized. 2. • Click “Continue” to complete the login process. •2. Select your Manager adds MobilePASS to your CitiDirect BE entitlements, you can download the application on your smartphone and create a MobilePASS Token for your CitiDirect BE login. In the event that you forget your User ID, you will have to contact the P-Card Administrator via email at UHCLProcurement@uhcl. By doing so, Citi will authenticate and authorize the user based on the very secure entitlement engine that CitiDirect currently employs. com, twc. Once activation is complete, you can log in to the desktop, mobile or tablet version of CitiDirect BE with passcodes generated on your smartphone. This report aims to email system contains two lists of addresses: a blacklist and a whitelist [9]. CitiDirect can deliver information to you using either Secure Mail or Encrypted Emails using digital certificates. Select the login method Challenge/Response or Multi-Factor Login (only if you have also These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. MailMessage("bshouman@gmai Release News – August 9, 2014 6 *Note: In this release, we have renamed Transaction Inquiry _ to Payment Status Inquiry. com Below screen represents new login page: Language selection. If you are How do I generate a response from my SafeWord card? 1. The CitiDirect Information section is available if your client has access to CitiDirect Services. 3. Challenge-response authentication is one of the most common security protocols used by applications. Can a new CitiDirect user be created with multiple credentials, e. Challenge Response Token Mã Phản hồi Thách thức From the time you receive the CitiDirect BE MobilePASS set-up email notification, you will have exactly 15 calendar days to retrieve the activation code prior to its expiration. This authentication method, when Please enter your response to the challenge provided. Manager adds MobilePASS to your CitiDirect BE entitlements, you can download the application on your smartphone and create a MobilePASS Token for your CitiDirect BE login. Download CitiDirect and enjoy it on your iPhone, iPad and iPod touch. Microsoft. The CitiDirect experience was designed to help users manage accounts, payments, receivables, liquidity, trade, foreign exchange and reporting across the globe and supports multiple transaction types CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or mobile device. CitiDirect News Citi Launches New Trade Functionality On CitiDirect BE Mobile Trade Transaction Status Available on Trade Advisor - Mobile: Security Best application as a draft and return to it later. Citi’s global footprint and CitiDirect’s one-click access to global transaction capabilities are helping power Maurice Ward’s geographical expansion. card with Personal Identification Number (PIN), along with a Login ID and password are required to CitiDirect BE Mobile? CitiDirect BE Mobile will extend the current security enablement with your existing Safeword Card challenge/response system. They help us to know which pages are the most and least popular and see how visitors move around the site. 4. In this reply, the purported sender is asked to perform some action to assure delivery of the original message, which would otherwise not be Mail, Fax, Email and Messenger Authentication Methods Seal Image Verification Correspondence received by the Bank via fax, mail, email or messenger, excluding MIFT requests, are verified and collated with due care based on the seal image contained in the Customer’s authority document or similar document provided to the Bank. You will CitiDirect BE Mobile? CitiDirect BE Mobile will extend the current security enablement with your existing Safeword Card challenge/response system. If you are enabled for Multi-Factor Authentication (MFA), choose the “Multi-factor” Login Method on CitiDirect BE. CitiDirect BE Mobile’s Trade Authorization function. And with the increase in email usage, the need for effective email etiquette has become more important than ever. In the Response field on your computer screen, enter the response displayed on the SafeWord card. Step 1 Launch CitiDirect on your computer and input your UserID, click on ‘Login’ to login with QR code or select ‘Login with Biometrics’ to login with biometrics. Multi-Factor Login and CitiDirect BE Tablet Log in with Challenge Response or Multi-factor Authentication using your MobilePASS (Host 9) token • Launch the MobilePASS application on your device. If you still cannot locate the email, it can be resent in one of the following ways: 1. Multi-Factor Login Your Activation Code will expire in 15 calendar days after receiving the activation email. I'm trying to send email using MD5 Challenge Response, but it is not working with me, here's the code I am trying: System. Basics Guides These cookies are necessary for the website to function and cannot be switched off in our systems. The login procedure is the same as for the Challenge/Response method. If you wish to print or to save in pdf format, click PRINT button. In a browser (on a computer), open the CitiDirect BE login page https://portal. Enhancing Microsoft’s treasury operations to drive efficiency while resolving working capital needs. com, Hotmail. Enter the Challenge that appears on the CitiDirect sign-on screen. On the CitiDirect BE login page at https://portal. citidirect. MailMessage mMsg = new System. How do I generate a response from my SafeWord card? 1. PingPong. • Select your token. Basics Guides CitiDirect BE Mobile Cross Border Funds Transfer Quick Reference Guides Trade Services Domestic Funds/Book Treasury and Trade Solutions CitiDirect • Expand AML requirements to Vietnam clients, verifying at the Legal Entity level to make payments CitiDirect Imports • Enhance file imports to validate Vietnam AML requirements at the Legal Entity level Citi Payment Insights (CPI) • Ability to view instant payment transactions at various stages- Received, Account credited and Returned for Thank you for your email. Collaborate with your CitiDirect Security Manager to load the public-half of the e-mail certificate: Only a user (possibly the CitiDirect Security Manager) with a SafeWord credential can load the certificate (public-half only) into CitiDirect Online Banking. Log in with Biometrics on your mobile. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or 1. com. Click Submit. Learn More. Welcome to CitiDirect® Online Banking, Citibank's Web-based banking platform. Ensure you received the activation details before you get started: Input the challenge code into your MobilePASS to retrieve the response code; Input the response code into CitiDirect BE; MobilePASS de-activation with a systemic message and email notification. CitiDirect encrypts the file using your public digital key. Challenge-response is a procedure with the basic task of proving the truth of information. Select the login method Challenge/Response or Multi-Factor Login (only if you have also received a temporary password by email). In the Response: field on your computer screen, enter the response displayed on the SafeWord card. CitiDirect News Citi Launches New Trade Functionality On CitiDirect BE Mobile Trade Transaction Status Available on Trade Advisor - Mobile: Security Best These cookies are necessary for the website to function and cannot be switched off in our systems. Conveniently handle key official matters online. g. Enter your password. 7. com email. ) • Click Submit. To run reports and view report output. By doing so, Citi will authenticate and authorize the user specific to CitiDirect BE Mobile only? E-mail and SMS notification are unique to CitiDirect BE Mobile. Signature In CitiDirect Mobile, authentication is based on a "Challenge/Response" scheme and utilizes a SafeWord card, which generates dynamic one-time passwords and is secured with a PIN code. Multi-Factor Login If you are unable to connect to CitiDirect there a few steps you can take before calling the Electronic Banking Service Center (EBSC). Please try again later. The Client ID screen appears. By doing so, Citi will successfully You will receive an email with instructions for setting up CitiDirect Mobile Token or Mobile Pass depending on the country where the client definition is domiciled. Whether you are answering a boss, a coworker, or a client, a good response shows you care and know what you’re At the Challenge/Response screen, you must enter a dynamic response generated by using your SafeWord card. Mobile token only 2. 1. CitiDirect BE Mobile characteristics: • CitiDirect BE Mobile’s security features are an extension of the current security enablement process that is accessed with your existing Safeword Card challenge/response system. In the case of CitiDirect Online Banking, this additional form of authentication will be in the form of posing a challenge question and verifying its answer. Enter the login ID and click on Continue. Your secure encrypted email from Citi is held in your own account on the Citi Secure Webmail Center. CitiDirect ® Online Banking Acknowledgements – For SEPA Direct Debit transactions for branches with the new response outbound format, one message will be sent to clients for positive acknowledgements when the transaction has been processed in CitiDirect BE. • In the “Response” field on your mobile screen, enter the response displayed on the SafeWord card. Each has been designed in a format that is easily printed, so you can access them in the way that is most convenient. after opening the User creation/modification window, in the section Credentials select Credential ID – Challenge / Response – Host 9, and then one of the available options: option 1 – Get New SafeWord ID – Email PIN – the SafeWord card will be sent by courier mail, PIN for the card will be sent to User’s e-mail address. Optimized Security Read reviews, compare customer ratings, see screenshots and learn more about CitiDirect. CitiDirect BE Mobile characteristics: • CitiDirect BE Mobile’s security features are an extension of CitiDirect BE — it leverages the same secure authentication methods (Challenge/Response and SMS/Voice One Time Code) and entitlement engine as the desktop channel. Please enter your response to the challenge provided. If there are other CitiDirect users in your office, check with them to see if they can access the platform. Upon verification of the Challenge/Response, you will be granted access to the system. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or As part of the RBA implementation, Secure Password users will be prompted to select and answer three challenge questions out of a list of 25 (see screen below). A “Response Passcode” will be displayed. . If a new email arrives containing a sender which is listed in the blacklist, then the email is Example of an email response to a request for company information from a recipient: Including an Attachment; When sending an attachment via email, you could use a message like this: Tips. Mobile okTen The user logs in via CitiDirect application. Welcome to CitiDirect Online Banking, Citibank's Web-based banking platform. The mobile app is currently available in selected markets and can be downloaded on mobile as well as tablet devices. To edit the criteria in a report to include only the information you need. Be Prompt in Your Response. It was originally designed in 1997 by Stan Weatherby, and was called Email Verification. Welcome to the CitiDirect Online Banking Learning Center, where you can find a wealth of information on the features and services available through CitiDirect. If you are logging in for the first time or have reset your password, enter the temporary password from. The user only needs a SafeNet card (token) and access to the Internet. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, As part of the RBA implementation, Secure Password users will be prompted to select and answer three challenge questions out of a list of 25 (see screen below). Users can request the activation email to be resent by inputting their user ID into the CitiDirect Mobile app, tapping “YES” when asked if they want to proceed with activation, then by tapping on the “Resend” link. Responding to emails in time is essential for communication. When you browse our site, Citi and third parties acting on our behalf may use cookies to collect information and store your online preferences. 5. The mechanism of challenge-response is often used to authenticate identities over unsecure networks. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Download the free desktop and mobile app to connect all your email accounts, including Gmail, Yahoo, and iCloud, in one place. com account. Then, using a phone, the user scans QR code displayed on the computer screen and enters the one time response code from the application on the computer. In the Login Method field please select Challenge Response. MobilePASS – Host 9 The user logs in via the application on the mobile phone (the application is used instead of the token). 6. Challenge/Response – Host 9 . com or Live. CitiDirect BE login. Net. Credentials for CitiDirect users will now be pre-populated with a Challenge/Response SafeWordTM Card. CitiDirect Basics: Comprehensive Guide 3 Citigroup Corporate and Investment Banking Sign-on Requirements To sign-on to CitiDirect, ensure that you have the following: • A SafeWord™ card and a corresponding Personal Identification Number (PIN), or a Secured Password ID, provided by your Security Manager. Enter your Personal Identification Number (PIN); EH will display. ‎CitiDirect® offers a mobile experience for payment review, authorization, To login with challenge response you need to copy challenge pass to another app to get response pass. edu or at extension 2150. p7m file extension to the export file/report. Find help and guidance for using CitiDirect® Online Banking services. Enter your Client ID in the field provided. MFA users on CitiDirect BE Mobile and CitiDirect BE Tablet should proceed with “Challenge Response. CitiDirect Basics : Using the basic features and functionality of CitiDirect Online Banking. An MFA variant may also require the answer to a personal question, like "What is your mother's maiden name?" Password must contain at least 1 alpha and 1 numeric value; Password must contain at least 1 uppercase and 1 lowercase value; Maximum repeating character length is 2 Introduction In today's digital age, email has become one of the most common forms of communication, whether it be for personal or professional purposes. SafeWord Card Functions CitiDirect ® CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Click Registration on the left navigation bar. Note: If you are a new user, you may be required to change your Password (sent by email) and set up the Security Questions When accessing CitiDirect, the system generates a challenge and a response passcode is generated by the utilized token and entered into the system. A common scam is to register a domain that looks similar to a legitimate business and send emails to unsuspecting users pretending to be the business. Make sure to type your Supervisor’s e-mail in the Approver1 Email Address field, not your APC’s e-mail. CitiDirect transmits the file to your Web server via HTTPS. , MobilePASS, mobile token, and SafeWord card? New CitiDirect users can be created/provisioned with: 1. (Ensure that your cursor appears in the Response field before entering it. When accessing CitiDirect BE, the Securely manage your corporate banking functions with CitiDirect. Support News : Information compiled by the support team to help you use CitiDirect solutions and services. For Exporters Initiate direct documentary collections and track direct documentary payments Track letters of credit and amendment activity Transfer letters of credit and amendments A reverse email lookup will give you an email owners' real name and location. com, MSN. However, the installation of the Sun JRE plug-in on Microsoft Internet Explorer does require the use of ActiveX. citidirect-eb. A challenge–response (or C/R) system is a type of that automatically sends a reply with a challenge to the (alleged) sender of an incoming e-mail. Consider the following email response advice: 1. In the Login ID field please input Log in to Citi Commercial Cards to manage your business expenses and travel. MobilePASS) or (ii) physical token (e. com 2. Click Continue. Responding to an email may seem like a simple task, but it requires careful thought and Release News – August 9, 2014 6 *Note: In this release, we have renamed Transaction Inquiry _ to Payment Status Inquiry. Enabling the expansion of PingPong’s operations to help reach and service their clients globally. I am currently away on a business trip and will return to the office on [Date]. If the password reset does not work you will have to contact the P-Card Administrator via email at UHCLProcurement@uhcl. • On the CitiDirect BE Login Page, select the Challenge Response Login Method. CitiDirect puts all your corporate banking functions in one security-protected place, giving you around the globe, centralized access to your account information in real time right from your computer or Log in to Citi Commercial Cards to manage your business expenses and travel. Select the appropriate log in method If a safeword card was issued, select “Challenge Response” Enter your log in ID and click Continue Hit “9” on your Safeword Card, followed by the set of numbers in the “Challenge” field Enter the 8-digit challenge code shown into your SafeWord Card and enter the response code from your SafeWord Card into your browser. I will have limited email access during this time. Select the appropriate log in method If a safeword card was issued, select “Challenge Enter the 8-digit challenge code shown into your SafeWord Card and enter the response code from your SafeWord Card into your browser. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You must complete all fields for successful registration. We apologize for any inconvenience. • Once the MobilePASS activation is complete, you can generate dynamic passcodes directly from your smart phone to log in to CitiDirect BE via desktop, mobile or tablet device. Launch CitiDirect on your computer and input your UserID, click on ‘Login’ to login with QR code or select ‘Login with Biometrics’ to login with biometrics. Upon CitiDirect Online Banking’s verification of the Challenge/Response, you will be granted access to the system. Enter your Login ID 2 4. Former Time Warner Cable and BrightHouse customers, sign in to access your roadrunner. If not, contact your internal technical support area. If you are enabled for Multi-Factor Authentication (MFA), choose the “Multi-factor” Login Method on card and Personal Identification Number (PIN) are required to login via challenge response. com to be replaced soon by the following new login address: https://portal. Safeword Card challenge/response system. Note: If you are a new user, you may When accessing CitiDirect, the system generates a challenge and a response passcode is generated by the utilized token and entered into the system. The Security Manager will be notified by email. Log into CitiDirect BE SM through: https://portal. General Automated File CitiDirect is accessed via the CitiDirect BE portal page – at . (Challenge/Response - Host 9), MobilePASS will not be available in “Select Credential Type” window; you will need to remove the other credential if Sign in to your Outlook. If you are logging in for the first time or have reset your password, enter the temporary password from and CitiDirect BE Tablet Log in with Challenge Response or Multi-factor Authentication using your MobilePASS (Host 9) token • Launch the MobilePASS application on your device. Note: You can register and run Check My PC in a language other than English by choosing a language from the Language Preference drop down on the CitiDirect appears properly on client’s desktops. SafeWord Card Functions CitiDirect ® 3. Get access to all documentation in digital form. A challenge code will be displayed on the CitiDirect BE login screen. Client Processing 1. Does CitiDirect Online Banking utilize ActiveX® controls? No, CitiDirect Online Banking does not utilize ActiveX controls. Therefore, the security manager must set this up after giving mobile access to a user. In the Credit Worthiness Declaration section, select the authorize checkbox to allow Citi to pull a soft credit score. com, select your Country and click “Go” 2. The Registration page appears. From the time you receive the CitiDirect BE MobilePASS set-up email notification, you will have exactly 15 calendar days to retrieve the activation code prior to its expiration. Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. CitiDirect BE® and CitiConnect® What [s New: Release News Highlights November 2015 Treasury and Trade Solutions Alternatively, to download the CitiDirect mobile app, go to the app store(s) on your mobile device and search for CitiDirect. Avoid making your CitiDirect Online Banking offers fast, easy access to critical real-time information and the capability to initiate transactions in minutes – all in a secure, user-friendly Web-based platform. Press ON to turn on your card; EP will display. To view a list of CitiDirect Reports by Service Class. Make sure you type the temporary password received in the email instead of pasting it. Challenge/Response – Host 9 The user only needs a SafeNet card (token) and access to the Internet. Challenge Response or Safeword card options, and you have the ability to use your MobilePASS High-level descriptions of the planned updates to CitiDirect are provided in this Release News, including information on new and enhanced functionality and updates in response to Legal and Regulatory changes worldwide. If you are CitiDirect Online Banking Training Guides offer detailed, step-by-step written instructions for a variety of functions and tasks. They help us to know which pages are the most and least popular and 1. This authentication method, when combined with a secure password results in multifactor authentication. card with Personal Identification Number (PIN), along with a Login ID and password are required to login with Multi-factor authentication (MFA). These answers will be • In the “Response” field on your mobile screen, enter the response displayed on the SafeWord card. These answers will be used for verification purposes in the validation phase. The following pages CitiDirect BE Mobile will extend the current security enablement with your existing Safeword Card challenge/response system. com and brighthouse. Your Supervisor is the Approver1. CitiDirect BESM Tablet CitiDirect BE Tablet is now available in 9 local languages including English, Spanish, Portuguese, Simplified security question response. You will get MIDA Payment Receipt as shown below. For immediate assistance, please contact [Colleague’s Name] at [Colleague’s Email]. SMS or E-mail Payment notifications? Yes, uncheck SMS and e-mail notification for that user on Mobile User Management screen. View your intraday cash position and perform real-time transaction inquiries while on-the-go. File Import ACH Credit/GIRO – For Portugal, CitiPay Transfer has been decommissioned. This allows additional access control to CitiDirect Services. Mail. Secure Email is the simplest method of delivering statement reports, as it does not require encryption software on your desktop. By doing so, CitiDirect Client Definitions are entitled with the Solution’s Package and configured. Once the MobilePASS Token is activated, you will be able to login to CitiDirect BE, CitiDirect BE Mobile and CitiDirect BE Tablet using the mobile Access CitiDirect BE anytime, anywhere to authorize payments and trade transactions. WebHelp Navigation Mini-bar - CitiDirect. Treasury and Trade Solutions after opening the User creation/modification window, in the section Credentials select Credential ID – Challenge / Response – Host 9, and then one of the available options: option 1 – Get New SafeWord ID – Email PIN – the SafeWord card will be sent by courier mail, PIN for the card will be sent to User’s e-mail address. Note: CitiDirect automatically adds the . Select your CitiDirect Online Banking sign-on ID from the drop down list. Email for FPX transaction status sent by FPX service. Forgot Password? Login Help Video Overview of CitiDirect BE. Citi's next-generation award-winning banking platform CitiDirect ® provides one-click access to global transaction capabilities using an intuitive and user-centric workflow. • If you are using a new SafeWord card to sign on to CitiDirect, you b) new look of CitiDirect Menu Login Current login address: https://europe. After successful transaction, 2 email notifications will be sent to your email address which are: Email on payment receipt sent by MIDA. Please enter your response to the challenge provided. You will need access to the INPUT/MODIFY and VIEW Process tabs within the S/MIME SECURITY ADMINISTRATION Create your CitiDirect BE MobilePASS login profile using activation information provided by Citi. citicorp. Note: If you are a new user, you may be required to change your Password (sent by email) and set up the Security Questions Enter the “Challenge Code” that appears on the CitiDirect BE Login Page into the MobilePASS application. The activation code has a one-time use. CitiDirect BESM Tablet CitiDirect BE Tablet is now available in 9 local languages including English, Spanish, Portuguese, Simplified dùng, và công nghệ mật mã học để truy cập vào CitiDirect BE. Challenge Questions Setup As part of the RBA implementation, Secure Password users will be prompted to select and answer three challenge questions out of a list of 25 (see screen below). Credentials can be updated before submitting the record. Credentials for CitiDirect users will now be pre-populated with a Challenge/Response SafeWord TM Card. MobilePASS only 3. * Release CitiDirect BE ® Login Quick Enter the 8-digit challenge code shown into your SafeWord Card and enter the response code from your SafeWord Card into your browser. For the Login Method, select either “Multi-factor” or “Challenge Response” Multi-factor for Singapore clients, or clients with Singapore accounts* Challenge Response for all other clients 3. com, rr. Click one of the following topics for instructions for using CitiDirect Reports: To add or remove reports from favorites. Dữ liệu đặc điểm vật lý không được chuyển cho Ngân hàng khi người dùng lựa chọn phương thức xác thực này. ) 8. To delete reports. Emails are a big part of our work life, and knowing how to reply professionally can really make a difference. What are the benefits of a MobilePASS? MobilePASS allows for a more convenient way to log in to CitiDirect BE: Cookies Policy Cookies. • Create your CitiDirect BE login profile using activation information provided by Citi. I will respond to your email upon my return. This still provides the same real-time payment status & sub-statues as before, similar to View All Payments _ on itiDirect ESM. Best, [Your Name] Email 8: Creative Industry Casual security question response. This is the Challenge Response Password Password Access CitiDirect BE anytime, anywhere to authorize payments and trade transactions. Click on Login Method 3. Determine if you can connect to other Internet sites. In order to make access difficult for a third party, CitiDirect Mobile has a functionality which ends an inactive session after 5 minutes. Always make sure if you are emailing with someone from a business that the domain on the email matches exactly the domain of the business.